Q: How many residents does it take to change a lightbulb?

A: We don’t know, but we can tell you that 12% of all work orders submitted were to do this.

We recently analyzed a sample of more than 1,250 maintenance requests from properties we work with to see what we could learn. For example, which appliance prompted the most work orders? (See the infographic below for the answer). Our initial analysis was quite simple; we know the data could be broken down in myriad ways (such as by property type or problem type, seasonally, regionally, etc.).

The next questions are: how can this type of information be used to make a property more efficient? Are data like these useful for property managers? What other data would you like to see? Our hope is that by collecting and analyzing work order data, properties (and suppliers) can find ways to improve. All feedback is welcome.