As part of our ongoing Mobile Doorman Blog features, we’re excited to launch the start of our new Partner Feature series!
On a monthly basis, we’ll highlight a unique client to tell their story and hear more about how they’ve leveraged their custom building apps to drive resident engagement and community at their properties.
For our inaugural Partner Feature, we’ll be taking a look at TriBridge Residential, one of our newest partners, to examine the launch process involved in rolling out buildings’ new apartment apps.
Based in Atlanta, GA
Mobile Doorman partner since Feb. 2018
Featuring: Erica Levy, Brand Development Manager - TriBridge Residential
Launched in February of this year, the partnership between Mobile Doorman and TriBridge Residential has been a fruitful one.
Kicked off in the portfolio’s Leigh House property in North Carolina this past February, TriBridge and Mobile Doorman have collaborated to develop and launch a total of three new building apps in less than a month’s time, with another three apps in the works launching later this year.
Erica Levy, Brand Development Manager at TriBridge, attributes the quick growth of the partnership to the streamlined ramp up period from development to launch.
“Implementation of the new apps at Leigh House, Morehead West and City View has been great. Mobile Doorman has gone above and beyond to ensure buy-in from the onsite team and implement a seamless integration with our back-end Yardi systems.”
While each building’s new custom app is still in an adolescent stage, the Leigh House residents and staff are taking to the app quickly. The highly-engaged property is reporting high grades for the app’s social features & streamlined maintenance requests from residents.
“I love that residents can now seamlessly access the social feeds of our properties through our building apps. As everyone knows, residents’ phones are in their hands constantly, so mobile access to their properties mean they’re more likely to leave a good maintenance review and communicate with the team on social.”
With pre-planned resident events on the calendar each month, Leigh House onsite teams are particularly eager to test drive the new Mobile Doorman Events feature, launched this month, to help track attendance and streamline the RSVP process each month.
As for the future of the partnership, Levy sees a bright one.
“Prior to us launching our building apps, residents often needed to visit our leasing office to find answers to their questions. Our partnership will make strides in taking away that burden from the residents to pause their schedules to visit the office.”
“A+ partnership. You sold me, and I’m hard to sell. I think we’ll grow far together.”