If you have an external rent payment portal, we’ll work with you to fully integrate it into your community’s app. Once setup, residents can press “I want to…” from their Home Screen and select “Pay Rent”. Once selected, the payment portal linked will open in a browser window.
How are packages managed with Mobile Doorman?
You can register and log incoming packages by using your Mobile Doorman dashboard or the Mobile Doorman iPad Property Staff App, which allows you to scan packages via the iPad's camera. Once a package is registered in the system, the recipient will receive a push notification through the app letting them know their package is ready to be picked up. Once the resident picks up the package, simply mark as picked up via the Dashboard or iPad, which will close the package notification in the resident's app.
How does the in-app move-in inspection form work?
The move-in inspection form is automatically generated and sent to residents based on their move-in date. Once sent to the resident, they will have 3 days (by default) to fill out the form. The checklist, which can be completely customized to your community’s needs, will walk them through each room in their unit, giving them an opportunity to record any issues via text description or picture. When the form is complete, a PDF copy will be sent to the resident via in-app message, staff will receive a PDF version via an email alert and the PDF will also be saved in the resident's profile in the dashboard.
Can I share documents through the app with my residents?
Documents can be shared directly with residents as an attachment to a message sent through the app. Documents can also be linked as attachments to individual content tiles (or list items within a content tile).
How are messages delivered to residents?
When a message is sent via the Mobile Doorman dashboard, residents with the app downloaded will receive a push notification on their phone informing them of the message. If a resident does not have the app downloaded, they will still receive the message as an email with your property's branding, along with a reminder that the app is available for them to download. You can also schedule messages in advance to be sent at a later date and time.
How does the Marketplace work, and how do I add new deals to our Marketplace?
The Marketplace is a customizable in-app panel that allows your community to showcase a curated collection of promotions from local shops, eateries and other brands, and allows residents to redeem those deals via the app. By turning on the Marketplace, your community will also have access to a select amount of deals from national brands, courtesy of Mobile Doorman. To set up your Marketplace today, email Support@MobileDoorman.com. Or if you’re interested in adding new local deals to your Marketplace, click here.
What software does Mobile Doorman integrate with?
We integrate with many resident management software systems including Yardi, MRI, RealPage, Resman, and Entrata, with limited support for AppFolio as well. For package notifications, we currently integrate with Luxer and Parcel Pending.
Am I responsible for customizing my new app, or does Mobile Doorman handle?
We get you started by creating some custom content tiles using the information you provide us during the onboarding process. From there you will have the ability to create and customize content tiles however you'd like to better engage with your residents.
Can I continue to edit my app once it is launched?
Many aspects of your app can be edited at any time via the Mobile Doorman Dashboard, including content tiles, reservable spaces, bulletin board posts, and your event calendar. If you need to make larger-scale changes to the app (logo, branding colors, name, etc.) email Support@MobileDoorman.comand we’d be happy to assist you.
How does my app get into the Apple App Store and Google Play Store?
Sit back and relax, as Mobile Doorman is responsible for the submission process in both app stores, as well as any updates that need to be made for future versions of the app.
How is the app launched to residents?
When your app is ready to launch to residents, our team will send out an email message to your community’s residents (accessed via your property management’s database) introducing them to the app and providing a download link. Residents can also search the Apple App Store and Google Play Store directly for your property's app. The app is freely available on both app stores, but only residents in your resident database will be able to log into the app once they have downloaded it onto their phones.
Does my maintenance team need to do anything differently once we start using the app?
If you have a maintenance process that links into your current resident database software, your maintenance team will not have to change anything about how they currently handle maintenance requests. If you would like to field maintenance requests directly through the Mobile Doorman dashboard, that is also an option. Our system will sync maintenance requests every 10 minutes, so all your systems will always be up to date.
Where can I find resident app engagement statistics?
You can find engagement statistics by logging into the Mobile Doorman Dashboard and clicking "Overview" on the left-side menu.
How do I manage resident user requests?
If you receive a resident user request through the app, you will be notified via an email alert and an alert on the employee dashboard. If you would like to add the resident, you will need to make sure they are added to your resident database. Once a resident's information is input into your resident database, they will be synced with Mobile Doorman's system during one of our 3-times daily syncs and will the be granted access to the app.
Still have questions?
We're here to help! Send us a note by using the button below.
If I have feedback that I would like to give to Mobile Doorman, can I do that through my app?
Absolutely! To send feedback to us through your property’s app, visit the Home Screen and select the Account icon, a grey silhouette, in the top left corner. You can click on ‘Send Feedback’ in the list of functions and let us know about your feature requests, issues, improvement ideas, and more. We love to hear about and highly encourage your feedback!
How do I pay rent from my app?
We include Rent Payment Portal links within your property’s app that will direct you to a building-specific payment portal. To access this, click “I want to…” from your Home Screen and select ‘Pay Rent.’
I downloaded the app but it does not recognize me or send me an activation code. What do I do?
If you cannot access the app, please email Support@MobileDoorman.com and include your building name, unit number, and phone number in your request.
How do I cease notifications while keeping my Mobile Doorman account active?
To cease all notifications from Mobile Doorman, visit the Home Screen and select your Account icon in the top left corner. You can click on ‘Notifications’ in the list of functions, and it will bring you to your mobile device’s General Settings. From there, you can disable Mobile Doorman notifications. To ensure this setting change, please contact your property management or Mobile Doorman Support and request your Notifications settings to be updated to ‘None.’
Where can I download my property’s app?
You can download your building’s app on the App Store and Google Play Store by searching for the name of your building. This app will be specific to your building by name, and it will differ from the general Mobile Doorman app.
How do I claim a Marketplace deal or discount within my app?
To claim a deal or discount, select the tile you would like to use and follow the prompts given. If the tile directions provided are unclear, contact your property directly via your app.
What do I do if one of my app functions stops working, such as my Messages or Maintenance Requests?
If one of your app functions stops working, please make sure your mobile device is updated to its most recent software version. If the issue persists, you can email Support@MobileDoorman.com for further resolution.
I have recently moved apartments in my building. Do I need to do anything to maintain access to my account?
If you have changed apartments within your building, please ask your property management to update this in their database and request they email Mobile Doorman Support to notify us of this unit change.
Still have questions?
We're here to help! Send us a note by using the button below.