Mobile Doorman, the leading white-label app solution for the multifamily industry, is looking for a Technical Support Analyst to join our growing Technical Support team in helping our clients, end-users, and internal staff navigate our increasingly feature-rich software. Tech support is a crucial area of the business where we have a chance to interact directly with our users, who tend to remember their interactions with support staff more than their regular interactions with our software. Because of that, our technical support team is critical in providing an outstanding experience to all our users.
If you are detailed oriented, love the culture and energy of a start-up, and sincerely care about the happiness level of customers then you will be a great fit with our team. This is a unique opportunity to join Mobile Doorman as we grow and create long-term customer relationships. We will also give you the ability to grow your career based on skillset and the facets that you most enjoy.
*Those with prior property management experience are encouraged to apply.
Attractive salary plus benefits.
Serve as the first point of contact for customer and team support tickets
Provide top-notch customer service, showing empathy, communicating clearly and providing realistic expectations on a consistent basis
Triage, assign severity, resolve, or escalate tickets with efficiency and excellent attention to detail
Work with other departments (account management, sales, engineering) to troubleshoot issues, escalate effectively and collaborate on satisfactory client resolutions
Document solutions and ongoing issues
Help define customer support process
1-2 years of customer service experience
Technical support experience is a plus
Strong written and verbal communication skills
Strong problem-solving skills
Comfortable working in a fast-paced, technical environment with flexibility to adapt to change
Inclusive, energizing work environment with great potential for accelerated growth
Quarterly bonus based on performance
Competitive health benefits
Remote work with proven performance
Dog-friendly office :)
Interested candidates can email a resume and cover letter to firstname.lastname@example.org to apply for consideration.
Mobile Doorman specializes in developing custom, white-label apps for apartment and condominium communities across the U.S. Our mission is to improve how residents interact with their properties with a convenient, user-friendly tool that helps them live smarter while helping property owners manage better, improve retention, and boost their bottom line through technology.