Last Modified: January 1, 2020
When you use our Services, you may provide Mobile Doorman with two main types of information: (1) personally identifiable information that you knowingly choose to disclose, which is collected on an individual basis, and (2) general user information that does not contain personally identifiable information, which is collected on an aggregate basis as you browse and use our Services. We collect information from you when you (a) use and/or access our Services, (b) register an account and/or subscribe to Mobile Doorman, (c) open and/or respond to our emails, (d) contact Mobile Doorman, (e) visit any page online that displays our content, and/or (f) provide information to any of our vendors.
We may ask for certain personal information from you for the purpose of providing to you content and/or services that you request. We collect personal information such as your: (i) contact information (including name, telephone number, email and address); (ii) financial information (such as credit card number, expiration date, verification number and billing address); (iii) username and password (specifically chosen by you); (iv) location information and (v) preferences and behavior (such as record of events, bulletin board posts, comments, areas of interests). Once you register, you have opted in to receive electronic communications from Mobile Doorman. Mobile Doorman and/or your property management may also provide you with the opportunity to participate in surveys through our Services. If you participate, we will request certain personally identifiable information. Participation in surveys is completely voluntary and you therefore have a choice whether to disclose such information.
Device Data: We use device data, which is information concerning a device you use to access, use, and/or interact with the Services, such as operating system type and/or mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, unique device identifier and/or other device identifier, mobile phone carrier identification, and device software platform and firmware information.
Aggregate: We may collect non-identifying and statistical information about the use of our Services, including without limitation how many visitors visit a specific page, how long they stay on that page and which links, if any, they click on. This information represents a generic overview of our users, including their collective habits. Information collected in the aggregate is not associated with you as an individual. We may share user information in the aggregate with third parties, such as advertisers and service providers.
Other Tracking Technologies: We may supplement information you provide to us with information from other sources, such as information to validate or update your address, and/or other demographic information. This information is used to maintain the accuracy of information on our Service and for internal analysis. We may also use clear gifs, pixel tags and web beacons, which are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed specific actions and are further used to track online movements of our users. In contrast to cookies, which are stored on your computer’s hard drive, clear gifs are embedded invisibly on web pages. We do not tie the information gathered by clear gifs to your personally identifiable information.
Payment Processors: Mobile Doorman uses third party payment processors, including but not limited to ‘PayLease’ and ‘RentTrack’, to process financial payments. When you make rent payments through Mobile Doorman, Mobile Doorman may transfer certain personally identifiable information to such payment processors for the sole purpose of facilitating the payment transaction, such as your name, address, and credit card information.
The information collected in the aggregate enables Mobile Doorman to better understand your use of the Services and to enhance your enjoyment. If you use the Services, you agree to receive certain communications from us including but not limited to the following:
Special Offers and Updates. We will occasionally send you information on products, special deals, and/or promotions. You can sign up for these emails from us at any time on our Service. Out of respect for your privacy, you may elect not to receive these types of communications by changing your account setting through the Services.
Customer Service. Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries, to provide the services you request and to manage your account. We will communicate with you by email or telephone, as you may elect.
Supplementation of Information. In order to process your credit card payments, we use a third party provider to validate and verify your account information. All billing and account information is transmitted via https, which is a secure encrypted protocol system.
As part of the Service, Mobile Doorman will facilitate the sharing of information between building staff and/or residents. As part of the property-related communications, you may obtain another resident’s email address, unit number, and/or other information. You have a limited license to use this information only for Mobile Doorman-related communications and/or for Mobile Doorman facilitated transactions. Mobile Doorman has not granted you a license to use the information for unsolicited commercial messages and/or unauthorized transactions.
If we sell or otherwise transfer part or the whole of Mobile Doorman or our assets to another organization (i.e., in the course of a transaction such as a merger, acquisition, bankruptcy, dissolution, liquidation), your information such as name and email address, user content and/or any other information collected through the Services may be among the items sold and/or transferred.
We respect your privacy and give you an opportunity to opt out of receiving announcements of certain information. Although we think that you benefit from a more personalized experience when we know more about you and what you like, you can limit the information you provide to Mobile Doorman, and you can limit the communications that Mobile Doorman sends to you. If you visit our Services and volunteer personally identifiable information, you can opt out of receiving and can review, modify, update, and/or delete such information by contacting and/or by changing your preferences on our Service. Please be aware that we may still email you non-commercial emails related to your account and your transactions through our Services. Following termination and/or deactivation of your account, Mobile Doorman will retain information (including without limitation your profile information) for backup, archival and/or audit purposes. In some cases, if you choose not to provide Mobile Doorman with requested information, you may not be able to access all of our Services.
We offer several features that allow you to connect and communicate in public or semi-public spaces, such as Mobile Doorman’s messaging platform. Mobile Doorman allows you to connect with others while using the Services, so when you create a profile, including comments and messages in the bulletin board, other residents and/or staff of the building can view them. Please be respectful and use common sense when posting in public community spaces or sharing your personal information. Information that you submit can be read, collected, and/or used by others. Posts in community spaces may remain public even after your account is closed. You are responsible for personal information you choose to post in community spaces.
Personal information collected by Mobile Doorman may be accessed, sold or disclosed for a business or commercial purposes to Service Providers and third parties. If you are a California resident, you have certain rights with regard to the handling of your personal information.
A business may not discriminate against you for exercising any of these rights including that it can not deny, charge different prices or provide a different quality of goods or services to you. Some of your personal information may also be sold to third parties which may be used for their own direct marketing purposes. California residents may request and obtain certain information regarding such disclosure, if any, of personal information to third parties for their direct marketing purposes. Mobile Doorman has adopted a policy of not selling your personal information to third parties if you request that we do not do so (“Right to Opt-Out”). To exercise any of the above rights or to get additional information, you should submit a verifiable consumer request to Mobile Doorman via email at email@example.com. When contacting us, please indicate your name, address, email address, name of the property at which you are or were a resident or at which you applied, which Website, and to what personal information your request pertains. Mobile Doorman reserves the right to request additional information about you in order to verify your identity. Mobile Doorman may utilize a two-step confirmation process prior to deletion of information.
Children and Minors. Mobile Doorman does not knowingly collect personally identifiable information from children under the age of thirteen (13). If we learn that we have collected personal information from a child under age thirteen (13), we will delete that information as quickly as possible. If you believe that a child under the age of thirteen (13) may have provided us personal information, please contact us at firstname.lastname@example.org. By using Mobile Doorman, you represent that you are at least eighteen (18) years old and understand that you must be at least eighteen (18) years old in order to create an account and/or purchase the goods or services advertised through the Services.
We work hard to secure your personal information from unauthorized access to and/or unauthorized alteration, disclosure and/or destruction of information we hold. Your account is protected by password for your privacy and security. We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. Because the internet is not a completely secure environment, Mobile Doorman cannot warrant the security of any information you transmit to Mobile Doorman and/or guarantee that information on the Services may not be accessed, disclosed, altered and/or destroyed by breach of any of our physical, technical and/or managerial safeguards. Please do your part to help Mobile Doorman. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Mobile Doorman, at all times. Please limit your access to your computer and/or mobile device and browser by signing off after you have finished accessing your account. We are not responsible for the functionality, privacy and/or security measures of any other organization.